Lerra Terms of Service

Last Updated: July 23, 2026

Welcome to Lerra. Please read these Terms of Service ("Terms") carefully before using our multi-vendor general merchandise e-commerce platform and reseller marketplace (the "Service"). By accessing or using the Service, you agree to be bound by these Terms.

1. Account Security and Multi-Factor Authentication

To access certain features of our platform, you must register for an account. You are responsible for maintaining the confidentiality of your account credentials. Lerra secures sign-in with email one-time passcodes, optional authenticator-app (TOTP) two-factor authentication, Google social sign-in, and password reset, and offers SMS-based account recovery and phone-number verification tools for enhanced account security.

2. SMS/Mobile Messaging Terms and Conditions

By providing your mobile phone number and opting into Lerra's mobile messaging program, you agree to the following terms:

• Program Description: Lerra sends transactional SMS messages only, including one-time phone-verification codes (a 6-digit OTP) and masked account email address recovery details (for single and multiple-account lookups). We do not send marketing or promotional text messages.
• User-Initiated Opt-In: You explicitly opt in to receive these messages when you request account recovery or verify a phone number inside your secure dashboard. Each message is triggered by an action you take.
• Message Frequency: The number of text messages you receive will vary strictly based on your individual account activity and the frequency of your recovery and verification requests.
• Cost: Message and data rates may apply from your mobile carrier. Lerra does not charge a fee to send these security messages.
• Supported Carriers: Text alerts are available on all major U.S. mobile carriers. Carriers are not liable for delayed or undelivered messages.

3. Opt-Out and Customer Support

• How to Opt-Out: You can cancel the SMS service at any time. Simply reply "STOP" to any message you receive from us (we also honor STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT). After you send "STOP", we will send a confirmation message and you will no longer receive SMS messages from us. To re-enable messages, reply "START" (or YES / UNSTOP), or re-trigger a verification on our platform.
• How to Get Help: If you are experiencing issues with the messaging program, you can reply "HELP" for assistance, or contact our customer support team directly at support.lerra@shoplerra.com.

4. Limitation of Liability

Lerra provides the Service on an "as is" and "as available" basis. We are not responsible for delayed, failed, or misdirected delivery of any security codes or transactional text notifications sent through our messaging systems.

5. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Last Updated" date above. Your continued use of the Service after any change takes effect constitutes your acceptance of the revised Terms.

6. Contact Us

Questions about these Terms or our messaging program can be sent to support.lerra@shoplerra.com. See also our Privacy Policy.